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The Customer is Wrong Like, 78% of the Time

i just had a woman call in for 20 minutes, LOSING HER FUCKING MIND that our product didn't work because she wasn't getting results she was expecting. I was on the verge of tears and then eventually got her off the phone with the promise of an email.

after ten minutes of googling i found two articles, which of COURSE wouldn't come up in our system? why??

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because they were special advertizements. you know when, idk pantene has a 3 page spread in cosmo? and down at the bottom discloses it's a special ad? yeah. they were those. so no, special ads, no matter how long, are not going to be indexed in a database. at the bottom of the pages? businessweek.com/adsections. fortune.com/adsections.

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